Retail Business Analyst (Senior)
CGI — Bengaluru, India
Platform: Oracle Retail · Type: Full-time
Experience: 9-12 years
Modules: RMS, ReSA, RPM, PL/SQL
Job description
Position Description:
Sr BA / Functional Consultant – Retail & E-commerce
We are looking for an experienced Business Analyst or Functional Consultant in Retail and E-Commerce domain to join our team. This position will focus on collaborating with Client and development team for various initiatives across Marketing, E-Commerce, Core Retail, Supply Chain and various Merchandising applications
-Work closely with business users to understand, refine, and document functional requirements, process gaps, and enhancement needs
-Support AMS and AD initiatives across E-commerce, Core Retail, Supply Chain, MDM/PIM, and Merchandising Applications
-Provide strong understanding of core retail processes such as merchandising, pricing, promotions, inventory, replenishment, order management, store operations, and e-commerce fulfilments
-Act as the bridge between business, delivery, and technology teams for incidents, change requests, and project enhancements
-Prepare and manage BRD/FRD, user stories, process flows, functional specifications, and test scenarios
-Support production issues, functional analysis, defect triage, UAT, and release validation across AMS engagements
-Bring experience in Oracle Retail modules / retail platforms, MDM concepts, and integration touchpoints with upstream/downstream systems
-Expected to have strong stakeholder communication, retail domain knowledge, and ability to work in KTLO + enhancement + project delivery environments
-Contribute to peak sales and trading event support by helping validate business readiness, monitor critical flows, and support rapid issue resolution during high-volume periods
-Minimum 5 years of experience in Retail, with strong stakeholder management and exposure across support, enhancements, and project delivery
Must-Have Skills
8–10 years of experience as a Business Analyst / Functional Consultant
Strong experience in Retail / Wholesale domain
Deep understanding of end-to-end retail processes
Hands-on experience in requirement documentation (BRD, FRD, user stories)
Experience in AMS support + project delivery environments
Strong stakeholder management and communication skills
Experience in UAT, defect management, and release support
Knowledge of MDM/PIM concepts and retail data flows
⭐ Good-to-Have Skills
Experience with Oracle Retail modules or similar retail platforms
Exposure to eCommerce platforms and digital commerce flows
Understanding of system integrations (ERP, POS, Supply Chain systems)
Familiarity with Agile/Scrum methodologies
Basic knowledge of SQL or data analysis tools
Experience working in large enterprise retail transformations
. Experience:
o 8-10 Years of experience as a Business Analyst.
o Extensive experience in the Retail and Wholesale industry, with a deep understanding of retail operations and customer engagement.
. Education:
o Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
Sr BA / Functional Consultant – Retail & E-commerce
We are looking for an experienced Business Analyst or Functional Consultant in Retail and E-Commerce domain to join our team. This position will focus on collaborating with Client and development team for various initiatives across Marketing, E-Commerce, Core Retail, Supply Chain and various Merchandising applications
-Work closely with business users to understand, refine, and document functional requirements, process gaps, and enhancement needs
-Support AMS and AD initiatives across E-commerce, Core Retail, Supply Chain, MDM/PIM, and Merchandising Applications
-Provide strong understanding of core retail processes such as merchandising, pricing, promotions, inventory, replenishment, order management, store operations, and e-commerce fulfilments
-Act as the bridge between business, delivery, and technology teams for incidents, change requests, and project enhancements
-Prepare and manage BRD/FRD, user stories, process flows, functional specifications, and test scenarios
-Support production issues, functional analysis, defect triage, UAT, and release validation across AMS engagements
-Bring experience in Oracle Retail modules / retail platforms, MDM concepts, and integration touchpoints with upstream/downstream systems
-Expected to have strong stakeholder communication, retail domain knowledge, and ability to work in KTLO + enhancement + project delivery environments
-Contribute to peak sales and trading event support by helping validate business readiness, monitor critical flows, and support rapid issue resolution during high-volume periods
-Minimum 5 years of experience in Retail, with strong stakeholder management and exposure across support, enhancements, and project delivery
Must-Have Skills
8–10 years of experience as a Business Analyst / Functional Consultant
Strong experience in Retail / Wholesale domain
Deep understanding of end-to-end retail processes
Hands-on experience in requirement documentation (BRD, FRD, user stories)
Experience in AMS support + project delivery environments
Strong stakeholder management and communication skills
Experience in UAT, defect management, and release support
Knowledge of MDM/PIM concepts and retail data flows
⭐ Good-to-Have Skills
Experience with Oracle Retail modules or similar retail platforms
Exposure to eCommerce platforms and digital commerce flows
Understanding of system integrations (ERP, POS, Supply Chain systems)
Familiarity with Agile/Scrum methodologies
Basic knowledge of SQL or data analysis tools
Experience working in large enterprise retail transformations
. Experience:
o 8-10 Years of experience as a Business Analyst.
o Extensive experience in the Retail and Wholesale industry, with a deep understanding of retail operations and customer engagement.
. Education:
o Bachelor's or Master's degree in Computer Science, Engineering, or a related field.