Business Applications Manager
Chanel — HongKong, China
Platform: Oracle Retail · Type: Contract
Experience: 6-8 years
Modules: Xstore
Job description
Contract: 2-year Fixed Term
About the role
As the Business Applications Manager for CHANEL Hong Kong & Macau, you will be the market-level owner and key contact for all business applications supporting operations across boutiques and corporate offices. In the rapidly changing luxury retail environment, where customers expect a seamless blend of traditional elegance and cutting-edge digital engagement, your role is critical. HKMO markets are high-pace environments where operation efficiency, system reliability, and data accessibility are key for experience success.
The Tech & Digital Solutions team (T&DS) drives digital transformation for our client and retail experience in Hong Kong and Macau. This role ensures the successful delivery, evolution, and support of retail, corporate, and office applications (notably POS, traffic analytics, visual merchandising solutions, Advisors tools, and corporate productivity tools), in alignment with CHANEL’s omnichannel and digital transformation strategy. You will act as the bridge between business and technology, collaborating closely with Regional Technology teams, local business stakeholders (Retail, Operations, Finance, People & Organization), and other HKMO T&DS team members. You will ensure market needs are translated into scalable, sustainable solutions, while maintaining alignment with regional/global platforms and governance. The role also acts as a strategic advisor to local leadership, proactively identifying opportunities to leverage technology for enhanced client experience, boutique performance, and corporate efficiency.
Additionally, this position incorporates a Business Solution Analyst dimension, driving requirement gathering, impact analysis, feasibility assessment, and solution definition in partnership with architects and regional teams, ensuring high-quality delivery and user adoption. This includes conducting cost-benefit analyses, evaluating solution alternatives, and producing detailed functional specifications. The role also plays a critical part in service reliability, acting as the local owner of application performance, support coordination, and continuity in case of incidents or disruptions, encompassing Business Systems Management accountability for the local application portfolio.
What impact you can create at Chanel
Market Application Ownership: Act as the primary point of contact in HKMO for all business applications (boutique and office), including POS (legacy and Oracle Xstore), traffic analytics, VM & Advisor tools, and corporate applications. Ensure alignment of local initiatives with regional/global platforms and omnichannel strategy. Identify opportunities where technology can enhance business performance and client experience. Maintain a comprehensive application portfolio inventory and evaluate emerging retail technology trends.
Business Solution Analysis & Solutioning: Lead requirement gathering and analysis with business stakeholders. Facilitate workshops to define business processes, user journeys, and functional needs. Collaborate with architects and business analysts to assess impact on existing systems and define target solution architecture. Evaluate and compare solution alternatives, providing clear recommendations. Translate requirements into user stories, functional specifications, and backlog items. Support testing phases (SIT/UAT) to ensure solutions meet business expectations.
Project Delivery & Change Management: Own or contribute to project planning, scope, timeline, and delivery tracking. Coordinate with regional teams and vendors for on-time, on-budget delivery. Drive Change Impact Analysis and work closely with Change Manager to prepare business teams for upcoming changes, ensure adoption of new tools and processes, and support training and communication.
Application Run, Support & Service Management: Own the service performance and reliability of applications in HKMO. Act as the local escalation point for incidents and major issues. Coordinate with regional IT teams and vendors for troubleshooting and resolution. Monitor and improve service levels. Ensure business continuity and disaster coordination support. Manage the local application lifecycle.
Governance, Vendor & Security Management: Ensure compliance with CHANEL technology standards, governance, and InfoSec frameworks. Manage relationships with vendors. Monitor risks, dependencies, and escalations. Contribute to IT budget planning. Ensure all applications adhere to data privacy regulations (e.g., PDPO) and CHANEL’s global information security policies.
Stakeholder Management: Act as the trusted partner to local business teams (Retail, Boutique Operations, Office functions, Finance, People & Organization). Liaise with regional/global teams to align priorities. Communicate project status, risks, and outcomes. Build strong, trust-based relationships to understand operational realities and technology needs.
About the role
As the Business Applications Manager for CHANEL Hong Kong & Macau, you will be the market-level owner and key contact for all business applications supporting operations across boutiques and corporate offices. In the rapidly changing luxury retail environment, where customers expect a seamless blend of traditional elegance and cutting-edge digital engagement, your role is critical. HKMO markets are high-pace environments where operation efficiency, system reliability, and data accessibility are key for experience success.
The Tech & Digital Solutions team (T&DS) drives digital transformation for our client and retail experience in Hong Kong and Macau. This role ensures the successful delivery, evolution, and support of retail, corporate, and office applications (notably POS, traffic analytics, visual merchandising solutions, Advisors tools, and corporate productivity tools), in alignment with CHANEL’s omnichannel and digital transformation strategy. You will act as the bridge between business and technology, collaborating closely with Regional Technology teams, local business stakeholders (Retail, Operations, Finance, People & Organization), and other HKMO T&DS team members. You will ensure market needs are translated into scalable, sustainable solutions, while maintaining alignment with regional/global platforms and governance. The role also acts as a strategic advisor to local leadership, proactively identifying opportunities to leverage technology for enhanced client experience, boutique performance, and corporate efficiency.
Additionally, this position incorporates a Business Solution Analyst dimension, driving requirement gathering, impact analysis, feasibility assessment, and solution definition in partnership with architects and regional teams, ensuring high-quality delivery and user adoption. This includes conducting cost-benefit analyses, evaluating solution alternatives, and producing detailed functional specifications. The role also plays a critical part in service reliability, acting as the local owner of application performance, support coordination, and continuity in case of incidents or disruptions, encompassing Business Systems Management accountability for the local application portfolio.
What impact you can create at Chanel
Market Application Ownership: Act as the primary point of contact in HKMO for all business applications (boutique and office), including POS (legacy and Oracle Xstore), traffic analytics, VM & Advisor tools, and corporate applications. Ensure alignment of local initiatives with regional/global platforms and omnichannel strategy. Identify opportunities where technology can enhance business performance and client experience. Maintain a comprehensive application portfolio inventory and evaluate emerging retail technology trends.
Business Solution Analysis & Solutioning: Lead requirement gathering and analysis with business stakeholders. Facilitate workshops to define business processes, user journeys, and functional needs. Collaborate with architects and business analysts to assess impact on existing systems and define target solution architecture. Evaluate and compare solution alternatives, providing clear recommendations. Translate requirements into user stories, functional specifications, and backlog items. Support testing phases (SIT/UAT) to ensure solutions meet business expectations.
Project Delivery & Change Management: Own or contribute to project planning, scope, timeline, and delivery tracking. Coordinate with regional teams and vendors for on-time, on-budget delivery. Drive Change Impact Analysis and work closely with Change Manager to prepare business teams for upcoming changes, ensure adoption of new tools and processes, and support training and communication.
Application Run, Support & Service Management: Own the service performance and reliability of applications in HKMO. Act as the local escalation point for incidents and major issues. Coordinate with regional IT teams and vendors for troubleshooting and resolution. Monitor and improve service levels. Ensure business continuity and disaster coordination support. Manage the local application lifecycle.
Governance, Vendor & Security Management: Ensure compliance with CHANEL technology standards, governance, and InfoSec frameworks. Manage relationships with vendors. Monitor risks, dependencies, and escalations. Contribute to IT budget planning. Ensure all applications adhere to data privacy regulations (e.g., PDPO) and CHANEL’s global information security policies.
Stakeholder Management: Act as the trusted partner to local business teams (Retail, Boutique Operations, Office functions, Finance, People & Organization). Liaise with regional/global teams to align priorities. Communicate project status, risks, and outcomes. Build strong, trust-based relationships to understand operational realities and technology needs.