CX Functional Lead
Bunnings — Melbourne, Australia
Platform: Salesforce Commerce Cloud (SFCC) · Type: Full-time
Experience: 6-8 years
Modules: Storefront Development (SFRA), Order Management (Salesforce OMS)
Job description
About the role
This is an opportunity to help shape the future of customer and commercial experiences at Bunnings.
Working at the intersection of customer experience, business operations and technology, you'll play a key role in delivering transformational initiatives across Salesforce, AI-enabled solutions and enterprise platforms. You'll partner with business and technology teams to solve complex challenges, improve customer journeys and drive meaningful change across the organisation.
This isn't a traditional BA role. You'll influence solution design, lead discovery and scoping activities, and help turn strategic priorities into practical, scalable outcomes. If you enjoy variety, thrive in fast-paced environments and want to work on multiple high-impact initiatives, this could be the role for you.
We're building the best...Our team makes it happen.
What's involved
In this role you'll have the opportunity to:
Lead the translation of business needs, customer insights and operational challenges into technology solutions that deliver real value
Contribute to large-scale transformation programs and strategic initiatives across customer and commercial platforms
Work across Salesforce, AI capabilities, automation tools and integrated enterprise systems
Facilitate workshops and discussions that bring together stakeholders from business, technology and operational teams
Identify opportunities to simplify processes, improve customer experiences and create more efficient ways of working
Diagnose and resolve complex issues across systems, integrations, workflows and data flows
Manage multiple projects and initiatives simultaneously, balancing short-term priorities with longer-term strategic outcomes
Influence solution direction and prioritisation through strong stakeholder engagement and clear communication
Explore emerging technologies and innovative approaches that improve both customer and team experiences
About You
You're an experienced functional consultant, business analyst or technology professional who enjoys connecting people, processes and technology to solve business challenges.
You can confidently switch between strategic conversations with senior stakeholders and detailed discussions with technical teams. You're known for building strong relationships, bringing people together and communicating complex ideas in a clear and practical way.
You'll thrive in this team if you're adaptable, collaborative and enjoy working across multiple projects at once. You bring a genuine team-first mindset, remain calm when priorities shift and are motivated by delivering outcomes that make a real difference for customers and team members.
Experience within a retail or customer-facing environment will be highly regarded, as will an understanding of how technology can support large, complex operations.
What you'll need
7+ years' experience in a similar Functional Consultant, Business Analyst, Functional Lead or technology delivery role
Demonstrated experience working across technology platforms and business transformation initiatives
Experience leading or contributing to multiple projects, programs or technology-enabled transformational change initiatives
Strong stakeholder management skills with the ability to influence, engage and build credibility at all levels
Excellent communication skills and the ability to clearly articulate business and technical concepts
Experience translating business requirements into scalable technology solutions
Strong process improvement, solution design and problem-solving capability
Experience working with enterprise platforms; Salesforce experience is highly desirable but not essential
Exposure to AI, automation or emerging technologies will be highly regarded
Ability to manage competing priorities in a fast-paced environment while maintaining a customer-focused mindset
Retail industry experience is preferred
This is an opportunity to help shape the future of customer and commercial experiences at Bunnings.
Working at the intersection of customer experience, business operations and technology, you'll play a key role in delivering transformational initiatives across Salesforce, AI-enabled solutions and enterprise platforms. You'll partner with business and technology teams to solve complex challenges, improve customer journeys and drive meaningful change across the organisation.
This isn't a traditional BA role. You'll influence solution design, lead discovery and scoping activities, and help turn strategic priorities into practical, scalable outcomes. If you enjoy variety, thrive in fast-paced environments and want to work on multiple high-impact initiatives, this could be the role for you.
We're building the best...Our team makes it happen.
What's involved
In this role you'll have the opportunity to:
Lead the translation of business needs, customer insights and operational challenges into technology solutions that deliver real value
Contribute to large-scale transformation programs and strategic initiatives across customer and commercial platforms
Work across Salesforce, AI capabilities, automation tools and integrated enterprise systems
Facilitate workshops and discussions that bring together stakeholders from business, technology and operational teams
Identify opportunities to simplify processes, improve customer experiences and create more efficient ways of working
Diagnose and resolve complex issues across systems, integrations, workflows and data flows
Manage multiple projects and initiatives simultaneously, balancing short-term priorities with longer-term strategic outcomes
Influence solution direction and prioritisation through strong stakeholder engagement and clear communication
Explore emerging technologies and innovative approaches that improve both customer and team experiences
About You
You're an experienced functional consultant, business analyst or technology professional who enjoys connecting people, processes and technology to solve business challenges.
You can confidently switch between strategic conversations with senior stakeholders and detailed discussions with technical teams. You're known for building strong relationships, bringing people together and communicating complex ideas in a clear and practical way.
You'll thrive in this team if you're adaptable, collaborative and enjoy working across multiple projects at once. You bring a genuine team-first mindset, remain calm when priorities shift and are motivated by delivering outcomes that make a real difference for customers and team members.
Experience within a retail or customer-facing environment will be highly regarded, as will an understanding of how technology can support large, complex operations.
What you'll need
7+ years' experience in a similar Functional Consultant, Business Analyst, Functional Lead or technology delivery role
Demonstrated experience working across technology platforms and business transformation initiatives
Experience leading or contributing to multiple projects, programs or technology-enabled transformational change initiatives
Strong stakeholder management skills with the ability to influence, engage and build credibility at all levels
Excellent communication skills and the ability to clearly articulate business and technical concepts
Experience translating business requirements into scalable technology solutions
Strong process improvement, solution design and problem-solving capability
Experience working with enterprise platforms; Salesforce experience is highly desirable but not essential
Exposure to AI, automation or emerging technologies will be highly regarded
Ability to manage competing priorities in a fast-paced environment while maintaining a customer-focused mindset
Retail industry experience is preferred