Director of Retail and Omnichannel Technology
Sephora — Dubai, United Arab Emirates
Platform: SAP IS-Retail · Type: Full-time
Experience: 9-12 years
Modules: SAP CAR, Store Operations, S/4HANA Retail
Job description
The Director of Retail & Omnichannel Technology is responsible for defining and executing the technology strategy, delivery, and operational performance of Sephora Middle East's retail, omnichannel, and digital platforms. The role leads three verticals: Retail Solutions, Omnichannel Solutions & Support, and Digital Engineering & Platforms. Scope spans store technology, payments and EFT, clienteling and in-store digital experiences, Order Management System, omnichannel fulfilment, integrations, digital engineering and the operational services required to run these capabilities reliably across the region. While Digital Product leadership retains accountability for product vision, prioritisation and roadmaps, the Director acts as a strategic partner, translating those priorities into scalable technology solutions, roadmaps, delivery plans and sustainable platforms, providing technology direction and constructive challenge on feasibility, architecture, investment, risk and sequencing. Working closely with Global technology team, the Director establishes strong regional governance, delivery discipline and engineering standards, and builds a high-performing Middle East team that turns technology investment into measurable business value.
You will excel and enjoy this role if you are ready to actively handle the following missions:
Technology Strategy, Portfolio & Governance
Define and maintain the Retail & Omnichannel Technology strategy, capability roadmap and investment view, aligned to business roadmaps and global technology direction.
Own technology governance across architecture, delivery risk, non-functional requirements, service transition and technology lifecycle, with clear executive reporting and escalation.
Establish measurable technology KPIs, availability, performance, incident trends, delivery predictability, technical debt and service quality, agreed jointly with Product and business stakeholders.
Retail Technology & Store Operations
Own the technology strategy and lifecycle for retail store capabilities, including POS platforms, store devices and peripherals, pricing and promotions, inventory processes, and retail integrations.
Lead and govern technology delivery for POS implementations, upgrades, releases, deployments, cutovers and stabilization, including new store openings and major rollouts.
Ensure robust POS integration with EFT terminals, payment gateways, acquiring services, loyalty and gift cards, with strong understanding of transaction flows, reconciliation and operational resilience.
Build strong team-wide understanding of SAP Retail flows and integration points with POS, inventory, merchandising and pricing, enabling effective requirement assessment and incident diagnosis across SAP Retail and connected applications.
Omnichannel Technology & Unified Commerce
Act as key partner to Digital Product leadership, translating approved business priorities into technology roadmaps, architecture decisions and investment requirements.
Provide technology leadership for unified commerce journeys, Click & Collect, Ship from Store, Endless Aisle, store fulfilment, order lookup, cross-channel returns and clienteling.
Own technology oversight of the Order Management System, order orchestration, inventory visibility and fulfilment integrations, ensuring the technology can support intended customer and operational journeys.
Establish effective incident, problem and service management across omnichannel platforms, with clear ownership, SLAs, stakeholder communication, vendor coordination, root-cause analysis and continuous improvement.
Digital Engineering & Platforms
Own and develop the Digital Engineering capability, establishing modern practices across APIs, integrations, cloud platforms, mobile and web, automation, CI/CD, quality engineering and observability, while proactively managing technical debt.
Partner with Enterprise Architecture, Cybersecurity and Infrastructure to ensure solutions are secure, resilient, scalable and aligned with enterprise standards.
Identify practical opportunities for AI, automation and data-driven capabilities to improve customer experience, store productivity and technology operations.
Payments, Compliance & Regional Readiness
Ensure technology solutions meet applicable UAE and regional payment, fiscal, tax, data protection and regulatory requirements, working closely with Finance, Legal, Risk and Compliance.
Maintain strong awareness of country-specific fiscalisation, payment certification and regulatory constraints when designing and deploying retail solutions across the Middle East.
Ensure payment and POS changes are appropriately tested, certified, reconciled and operationally supported, with clear controls for business continuity.
Leadership, Commercial & Vendor Management
Lead and develop a high-performing team building succession depth, clear accountability and a culture of ownership, collaboration and continuous improvement.
You will excel and enjoy this role if you are ready to actively handle the following missions:
Technology Strategy, Portfolio & Governance
Define and maintain the Retail & Omnichannel Technology strategy, capability roadmap and investment view, aligned to business roadmaps and global technology direction.
Own technology governance across architecture, delivery risk, non-functional requirements, service transition and technology lifecycle, with clear executive reporting and escalation.
Establish measurable technology KPIs, availability, performance, incident trends, delivery predictability, technical debt and service quality, agreed jointly with Product and business stakeholders.
Retail Technology & Store Operations
Own the technology strategy and lifecycle for retail store capabilities, including POS platforms, store devices and peripherals, pricing and promotions, inventory processes, and retail integrations.
Lead and govern technology delivery for POS implementations, upgrades, releases, deployments, cutovers and stabilization, including new store openings and major rollouts.
Ensure robust POS integration with EFT terminals, payment gateways, acquiring services, loyalty and gift cards, with strong understanding of transaction flows, reconciliation and operational resilience.
Build strong team-wide understanding of SAP Retail flows and integration points with POS, inventory, merchandising and pricing, enabling effective requirement assessment and incident diagnosis across SAP Retail and connected applications.
Omnichannel Technology & Unified Commerce
Act as key partner to Digital Product leadership, translating approved business priorities into technology roadmaps, architecture decisions and investment requirements.
Provide technology leadership for unified commerce journeys, Click & Collect, Ship from Store, Endless Aisle, store fulfilment, order lookup, cross-channel returns and clienteling.
Own technology oversight of the Order Management System, order orchestration, inventory visibility and fulfilment integrations, ensuring the technology can support intended customer and operational journeys.
Establish effective incident, problem and service management across omnichannel platforms, with clear ownership, SLAs, stakeholder communication, vendor coordination, root-cause analysis and continuous improvement.
Digital Engineering & Platforms
Own and develop the Digital Engineering capability, establishing modern practices across APIs, integrations, cloud platforms, mobile and web, automation, CI/CD, quality engineering and observability, while proactively managing technical debt.
Partner with Enterprise Architecture, Cybersecurity and Infrastructure to ensure solutions are secure, resilient, scalable and aligned with enterprise standards.
Identify practical opportunities for AI, automation and data-driven capabilities to improve customer experience, store productivity and technology operations.
Payments, Compliance & Regional Readiness
Ensure technology solutions meet applicable UAE and regional payment, fiscal, tax, data protection and regulatory requirements, working closely with Finance, Legal, Risk and Compliance.
Maintain strong awareness of country-specific fiscalisation, payment certification and regulatory constraints when designing and deploying retail solutions across the Middle East.
Ensure payment and POS changes are appropriately tested, certified, reconciled and operationally supported, with clear controls for business continuity.
Leadership, Commercial & Vendor Management
Lead and develop a high-performing team building succession depth, clear accountability and a culture of ownership, collaboration and continuous improvement.