L3 Support- SF Commerce Cloud
Valtech — Bengaluru, India
Platform: Salesforce Commerce Cloud (SFCC) · Type: Full-time
Experience: 6-8 years
Modules: Storefront Development (SFRA), Headless Commerce (PWA Kit)
Job description
As an SFMC - Commerce L3 Support, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 4+ years of experience, a growth mindset and a drive to make a lasting impact.
You will thrive in this role if you are:
A curious problem solver who challenges the status quo
A collaborator who values teamwork and knowledge-sharing
Excited by the intersection of technology, creativity and data
Experienced in Agile methodologies and consulting (a plus)
Role & Responsibilities
wn escalated, complex commerce incidents impacting checkout, catalog, pricing/promotions, search and order management across both SFRA and PWA storefronts
Perform deep diagnosis using Business Manager, application/controller logs and API logs, together with integration monitoring across payment providers, PIM/DAM, ERP/OMS and the middleware layer
Coordinate with front-end (PWA/composable storefront) and back-end (SFRA) development teams to translate root cause findings into clear, prioritized fix requirements
Lead impact analysis for evolutions and change requests, including performance, security and cross-market considerations (multi-locale, cross-border commerce)
Validate delivered fixes and enhancements, including coordination of regression testing and release readiness checks
Oversee critical batch and integration jobs (catalog, inventory, order and price feeds) and lead recovery efforts in case of failures
Support release management and sandbox/staging refresh cycles for the Commerce Cloud instances
Maintain functional/technical documentation and contribute to the knowledge base
Provide functional leadership during peak trading events (product launches, promotional campaigns, seasonal sales periods)
Ensure adherence to security and compliance requirements (payment-related flows, data privacy) in all support activities
Must have
To be considered for this role, you must meet the following essential qualifications:
Strong functional/technical expertise in Salesforce B2C Commerce Cloud, including SFRA architecture and headless/composable storefront concepts and APIs
Ability to read and interpret server-side JavaScript/Node.js code and application logs to diagnose issues (this role does not require producing custom code)
Experience with eCommerce integration patterns: payment gateways, tax/fraud services, PIM/DAM, OMS/ERP, via a middleware layer
Strong incident and problem management background in an SLA-driven environment
Experience conducting impact analysis and writing functional/technical specifications for development teams
Understanding of multi-market and cross-border commerce operations
Excellent communication and documentation skills
You will thrive in this role if you are:
A curious problem solver who challenges the status quo
A collaborator who values teamwork and knowledge-sharing
Excited by the intersection of technology, creativity and data
Experienced in Agile methodologies and consulting (a plus)
Role & Responsibilities
wn escalated, complex commerce incidents impacting checkout, catalog, pricing/promotions, search and order management across both SFRA and PWA storefronts
Perform deep diagnosis using Business Manager, application/controller logs and API logs, together with integration monitoring across payment providers, PIM/DAM, ERP/OMS and the middleware layer
Coordinate with front-end (PWA/composable storefront) and back-end (SFRA) development teams to translate root cause findings into clear, prioritized fix requirements
Lead impact analysis for evolutions and change requests, including performance, security and cross-market considerations (multi-locale, cross-border commerce)
Validate delivered fixes and enhancements, including coordination of regression testing and release readiness checks
Oversee critical batch and integration jobs (catalog, inventory, order and price feeds) and lead recovery efforts in case of failures
Support release management and sandbox/staging refresh cycles for the Commerce Cloud instances
Maintain functional/technical documentation and contribute to the knowledge base
Provide functional leadership during peak trading events (product launches, promotional campaigns, seasonal sales periods)
Ensure adherence to security and compliance requirements (payment-related flows, data privacy) in all support activities
Must have
To be considered for this role, you must meet the following essential qualifications:
Strong functional/technical expertise in Salesforce B2C Commerce Cloud, including SFRA architecture and headless/composable storefront concepts and APIs
Ability to read and interpret server-side JavaScript/Node.js code and application logs to diagnose issues (this role does not require producing custom code)
Experience with eCommerce integration patterns: payment gateways, tax/fraud services, PIM/DAM, OMS/ERP, via a middleware layer
Strong incident and problem management background in an SLA-driven environment
Experience conducting impact analysis and writing functional/technical specifications for development teams
Understanding of multi-market and cross-border commerce operations
Excellent communication and documentation skills