Oracle Retail ReIM Support Lead — Support Engagement
Samay Consulting — India Remote, India
Platform: Oracle Retail · Type: Full-time · Remote-friendly
Experience: 6-8 years
Modules: IMCS (SaaS), PL/SQL, OIC (SaaS)
Job description
**About the Role**
Samay Consulting is hiring a ReIM (Retail Invoice Matching Cloud Service) Support Lead for a production support engagement — owning the health of the invoice matching and financial reconciliation layer between Merchandising, AP, and supplier systems. This is a stability and resolution role: matching exceptions, cost variances, and finance-impacting integration failures land on your desk first.
**What You'll Own**
- L2/L3 support for ReIM — matching failures, tolerance breaches, exception queue backlogs
- Root cause analysis on 2-way/3-way match discrepancies (PO, receipt, invoice)
- Cost variance and deal/rebate matching issue triage across ReIM ↔ MFCS ↔ Finance interfaces
- Batch job monitoring for auto-match, auto-approve, and auto-resolve rules
- Coordination with Finance/AP teams on unresolved exceptions and aging invoices
- Incident response ownership: triage → diagnose → resolve → RCA documentation
- SLA tracking for match rates, exception aging, and resolution turnaround
- Runbook maintenance and L1 knowledge transfer
- On-call rotation leadership
**Must-Haves**
- 8–10 years in Oracle Retail, with hands-on ReIM support or implementation experience specifically
- Strong understanding of matching tolerance rules, cost/quantity variance handling, and auto-resolution logic
- Comfortable troubleshooting ReIM ↔ MFCS ↔ GL/Finance integration flows
- Experience reading match logs and exception data to isolate root cause quickly
- Clear communication with Finance stakeholders under pressure (invoice aging = money sitting)
**Nice-to-Haves**
- Exposure to multi-currency invoice matching scenarios
- Prior AMS/managed services support experience
- Familiarity with deals & rebates reconciliation flows in MFCS
**Logistics**
- Location: India (remote)
- Engagement type: Production Support / AMS
- Experience: 8+ years
Note: Immediate Joiners or Max 30 days notice period Candidates will be considered
Samay Consulting is hiring a ReIM (Retail Invoice Matching Cloud Service) Support Lead for a production support engagement — owning the health of the invoice matching and financial reconciliation layer between Merchandising, AP, and supplier systems. This is a stability and resolution role: matching exceptions, cost variances, and finance-impacting integration failures land on your desk first.
**What You'll Own**
- L2/L3 support for ReIM — matching failures, tolerance breaches, exception queue backlogs
- Root cause analysis on 2-way/3-way match discrepancies (PO, receipt, invoice)
- Cost variance and deal/rebate matching issue triage across ReIM ↔ MFCS ↔ Finance interfaces
- Batch job monitoring for auto-match, auto-approve, and auto-resolve rules
- Coordination with Finance/AP teams on unresolved exceptions and aging invoices
- Incident response ownership: triage → diagnose → resolve → RCA documentation
- SLA tracking for match rates, exception aging, and resolution turnaround
- Runbook maintenance and L1 knowledge transfer
- On-call rotation leadership
**Must-Haves**
- 8–10 years in Oracle Retail, with hands-on ReIM support or implementation experience specifically
- Strong understanding of matching tolerance rules, cost/quantity variance handling, and auto-resolution logic
- Comfortable troubleshooting ReIM ↔ MFCS ↔ GL/Finance integration flows
- Experience reading match logs and exception data to isolate root cause quickly
- Clear communication with Finance stakeholders under pressure (invoice aging = money sitting)
**Nice-to-Haves**
- Exposure to multi-currency invoice matching scenarios
- Prior AMS/managed services support experience
- Familiarity with deals & rebates reconciliation flows in MFCS
**Logistics**
- Location: India (remote)
- Engagement type: Production Support / AMS
- Experience: 8+ years
Note: Immediate Joiners or Max 30 days notice period Candidates will be considered