Regional IT Manager
Tilray Brands, Inc. — Sydney, Australia
Platform: Microsoft Dynamics 365 Retail · Type: Full-time
Experience: 6-8 years
Modules: D365 Commerce, Power Platform, Retail HQ
Job description
We are seeking an experienced IT Manager to oversee and support the company’s technology environment, including core business systems, end-user IT services, and third-party vendors. This role is hands-on and service-oriented, supporting day-to-day operations while partnering with the business to ensure technology effectively enables growth and efficiency.
The IT Manager will work closely with a global IT team, collaborating across regions and time zones, with regular alignment to North American stakeholders.
Key Responsibilities
Act as the primary IT contact for the region, owning day-to-day technology support and coordination.
Provide L1 and L2 support for core business systems, including ERP and eCommerce platforms, escalating to external partners when required.
Support and train business users on system functionality, processes, and best practices.
Manage and coordinate IT support for end users, including laptops, peripherals, user access, and general technical issues.
Work with external vendors and managed service providers to resolve issues and deliver services effectively.
Partner with business stakeholders to understand requirements and translate them into system improvements or technology solutions.
Support system configurations, testing, minor enhancements, and integrations in collaboration with global IT and vendors.
Coordinate onboarding and offboarding activities, including equipment provisioning and access setup.
Assist with IT asset tracking and basic lifecycle management.
Ensure adherence to IT policies, security standards, and operational best practices.
Support audit and compliance-related activities, such as access reviews and evidence collection.
Contribute to continuous improvement initiatives that enhance system reliability, user experience, and business outcomes.
Required Qualifications
5+ years of experience in IT roles supporting business systems, end users, and vendors.
Strong working knowledge of Microsoft Dynamics 365 Business Central or similar ERP platforms.
Experience supporting eCommerce platforms such as Shopify or equivalent.
Solid understanding of general IT concepts, including end-user support and vendor coordination.
Familiarity with the Software Development Life Cycle (SDLC).
Ability to work flexible hours to collaborate with global teams across time zones.
Strong communication, organization, and problem-solving skills.
Nice-to-Have Qualifications
Based in or near Sydney or Brisbane, Australia.
Experience in CPG, regulated industries, or medical cannabis.
Exposure to financial audits, SOX, or ITGC controls.
Experience supporting finance-related systems or processes
What Success Looks Like
Technology services operate reliably with minimal disruption.
Business users feel well-supported and confident engaging with IT.
Issues are resolved efficiently with clear ownership and communication.
Technology enables business operations without unnecessary complexity.
Strong alignment with global IT standards and teams.
The IT Manager will work closely with a global IT team, collaborating across regions and time zones, with regular alignment to North American stakeholders.
Key Responsibilities
Act as the primary IT contact for the region, owning day-to-day technology support and coordination.
Provide L1 and L2 support for core business systems, including ERP and eCommerce platforms, escalating to external partners when required.
Support and train business users on system functionality, processes, and best practices.
Manage and coordinate IT support for end users, including laptops, peripherals, user access, and general technical issues.
Work with external vendors and managed service providers to resolve issues and deliver services effectively.
Partner with business stakeholders to understand requirements and translate them into system improvements or technology solutions.
Support system configurations, testing, minor enhancements, and integrations in collaboration with global IT and vendors.
Coordinate onboarding and offboarding activities, including equipment provisioning and access setup.
Assist with IT asset tracking and basic lifecycle management.
Ensure adherence to IT policies, security standards, and operational best practices.
Support audit and compliance-related activities, such as access reviews and evidence collection.
Contribute to continuous improvement initiatives that enhance system reliability, user experience, and business outcomes.
Required Qualifications
5+ years of experience in IT roles supporting business systems, end users, and vendors.
Strong working knowledge of Microsoft Dynamics 365 Business Central or similar ERP platforms.
Experience supporting eCommerce platforms such as Shopify or equivalent.
Solid understanding of general IT concepts, including end-user support and vendor coordination.
Familiarity with the Software Development Life Cycle (SDLC).
Ability to work flexible hours to collaborate with global teams across time zones.
Strong communication, organization, and problem-solving skills.
Nice-to-Have Qualifications
Based in or near Sydney or Brisbane, Australia.
Experience in CPG, regulated industries, or medical cannabis.
Exposure to financial audits, SOX, or ITGC controls.
Experience supporting finance-related systems or processes
What Success Looks Like
Technology services operate reliably with minimal disruption.
Business users feel well-supported and confident engaging with IT.
Issues are resolved efficiently with clear ownership and communication.
Technology enables business operations without unnecessary complexity.
Strong alignment with global IT standards and teams.